Professional Services

At TrustComm, we understand that our customers may require additional specialized and/or integrated services beyond our standard teleport services. These services include:

  • Network Engineering and Design
  • Gateway Services; Design, Installation and Sustainment
  • Communications Equipment Integration, Deployment and Services
  • Information Assurance (IA) Services and Support
  • Operator and Maintenance Training (classroom and field)
  • On-Site Support Services

Customer Services

TrustComm operates 24/7 Network Operations Centers (NOCs) and a 1-800 Help Desk customer support center to provide Tier 1, 2 and 3 support, including field services. TrustComm’s NOCs have full visibility of the entire network system, and provide a holistic view for network status, troubleshooting and customer support issues, status and alerts.

TrustComm’s Help Desk support team is capable of diagnosing and restoring a customer’s voice, data, or video network services and includes direct support services of deployed or fielded equipment.