Position Title: NOC Technician I

The candidate will provide shift-based 7x24x365 Tier-1 and 2 NOC Support for a worldwide satellite/terrestrial IP network infrastructure. This entry level position will be based in TrustComm’s facilities located in Houston (TX) at Ellington Field Reserve Base.

Responsibilities:

  • Take proactive and reactive actions to correct customer and infrastructure issues.
  • Follow standards, policies and procedures for meeting service SLAs through the interaction with internal and external stakeholders of the system.
  • Perform regular (preventive) and corrective maintenance to network devices.
  • Coordinate with other team members for maintenance involving other portions of the system.
  • Identify performance issues and recommend/implement corrections, identify alarm correlations and appropriate response actions
  • Maintain system and customer configuration documentation.
  • Support subject matter experts on execution of system implementation and upgrades.
  • Perform other duties as required by supervisor.

Qualifications:

  • Associate in Computer Science, Electrical Engineering or equivalent degree with 3-5 years direct experience related to the skills specified.
  • Ability to troubleshoot and resolve technical issues under pressure; previous experience in infrastructure support or NOC/Operations environment is preferred.
  • Good customer relations and communication skills are required.
  • Solid background of satellite, WAN and LAN technologies is required. CCNA or higher certification is desired.
  • Standard working day required, migrating to extend working hours and on-call shift work within a Network Operations Center.
  • Candidate must be able travel occasionally both domestically and internationally.
  • All candidates must be US Citizens, and be able to obtain and maintain a TS clearance.
  • Salary range: $30,000 – $35,000

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